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Negotiating a Happy Outcome

Does “negotiation” bring to mind a hard fought battle of the minds akin to a poker game where the winner takes all? Best avoided? If so help is at hand. After the negotiation there are consequences! If the other party thought you were intransigent, fought for too hard a deal, trampled over them from a position of strength they will get their own back. Expect attempts to renege on the deal, warranty issues, bad reviews. Don’t expect them to do business with you again in a hurry.

Do you know how much it actually costs you to fulfil each order or service each client?

Again this week I visited a small company who have survived the recession and are relatively comfortable that they are consistently making a profit – i.e. they have money in the bank. However, when I challenged them to tell me what profit they made on individual products, they were unable to answer.